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“My experience was excellent. I've used them several times and they always solve my problems quickly and professionally.”
Robert G. Allen - Rancho Santa Fe
“By the way, my experience with your man Todd was excellent. He was great.”
Aaron Chang - Aaron Chang Photography
“Wanted to say that your guy Kevin who has been out twice now is a really, really great asset to you. He is friendly, knowledgeable and positive. Both times the ‘little things’ were
done, such as Velcro ties on the cables and programming the system. It’s the kind of work that makes someone want to refer to friends and business associates.. good job and kudos to Kevin for doing
another great job!”
Aaron Farmer - Rancho Santa Fe
“Our universal remote stopped functioning for the TV commands only. Since Wave Connects installed and integrated our TV, DVD, and sound system, we emailed them (at 8pm) and we received an email back within minutes asking us a few trouble shooting questions. When those didn't work, they asked what time we'd be available the next day to have them come by and take a look at the remote. I work from home, so anytime worked well. They confirmed late morning the next day. Called by 10am and said they could be there in 15 minutes, if that was convenient. It was. So Paul, the owner, showed up just as he said he would and was able to fix the problem within minutes. A small wire had been damaged (we probably did it resetting out TV service). Paul replaced the wire and wouldn't charge us. We purchased our TV and sound system from them when we moved into our house (and the previous house as well).
We have had such terrific service from Wave Connects.They were always on time, very friendly and took the time to make sure we understood how to work our system. They also were very respectful and asked if they wanted us for them to take their shoes off when they came in (to not track dirt in). Also we have indoor cats and they were terrific about always closing the exterior doors. Super work, quality equipment, and friendly staff. They are terrific! You definitely should contact them!”
Nataly & Tim Kelleher – Rancho Santa Fe
“We've worked with Wave Connects for the last two years. They are professional and perform quality work in a timely manner. We highly recommend them.”
“Below is the contact information for the audio visual company I've worked with in the past. They are extremely detail oriented and fantastic at what they do.”
Jennifer Porter - Del Mar
“Hopefully you and your family had a great Thanksgiving. Between the TV setup and the outside speakers Thanksgiving at our place was a hit to say the least. Still so happy that we chose to work with you.”
"After talking with and researching many other 'professional' home theater installers I ended up selecting Paul and the team and Wave Connects and couldn't be happier that I did. Not only was our job done on time and on budget, but Paul made some fantastic recommendations that pushed our finished product far beyond what I had in mind at the outset. Now our house and back patio is the envy of all of our guests. It became clear early on that Paul runs a tight ship as he was one of only two companies in San Diego that had the right type of contractors license and WORKERS COMP INSURANCE. As an insurance professional, I know financially devastating it can be for a homeowner if a contractor injures themselves in your home without workers comp insurance. Paul has it and appropriately classifies his employees. Look it up for yourself here - https://www2.cslb.ca.gov… Other vendors skirt the issue by calling all of their 'employees' sub-contractors. They simply act as a dispatch service for tech mercenaries who come to your home and perform the install. Paul owns his business and takes pride in doing things right. His passion for the technology and finished products are evident from the outset. Thanks again for adding to the enjoyment and value of our home."
Matt Habeger – Rancho Santa Fe
(B.H. Gold Insurance Agency)
"My experience with Paul and Wave Connects has been extremely positive. From start to finish, Paul and team were professional to deal with and demonstrated a high level of technical expertise and passion for their work. It's rare to find this level of service. I would not hesitate to work with Paul and team again in the future."
John - Del Mar
“I just wanted to let you know how impressed we were with Todd and the other guys that were at our house today. Very classy guys, hard working, knowledgeable, and nice. We are just starting to
play with everything, but very excited to have everything working again. Due to technical difficulties, they ended up staying past when they expected, and were still very patient and helpful.
Thank you so much!”
“Todd was great as usual! “
Julie Duncan - Carmel Valley
“I wanted to extend my sincere appreciation for a job well done in regards to our entire home system. From start to finish, every detail was accounted for from the beginning. I must admit that we
checked a lot of sources before making the decision to go with Wave Connects and I’m very glad we did so. Again, thank you for providing great customer service along with a professional installation,
Holly & Joe Rippey – Del Mar
“Helped us design a custom listening/viewing experience for a high end project recreational vehicle. Creative and leading edge in knowledge and ability, while understanding the demands of a motion
environment. Planned for high end enjoyment, longevity and cost-effective maintainability. A trusted resource.”
Alan Cone - Rancho Santa Fe
"This note is to say thank you for sending such a hard working and honest employee, Jordan, to our home. You've got yourself a winner there... doesn't happen very often.
Together, David and I employ over 100 employees and understand the value of a great one. We were both impressed, which doesn't happen often.
Shawn Edgington - Del Mar
“You will not find a more reliable company for all your high tech needs. Unbelievable services, prompt response, extremely courteous and efficient. Look no further, you will be delighted and always have their number handy. Truly a remarkable company with whom to do business. What a pleasure! “
Jacqueline Rockoff - Rancho Santa Fe
“I thank you and Ben again most sincerely for your outstanding and greatly appreciated excellent service. “
Jacqueline Rockoff - Rancho Santa Fe
“Ben & Jordan did fantastic work this morning. Prompt, professional, courteous, thorough & way above my highest expectations! I really couldn't be happier with how well it went & definitely plan to refer clients, friends & neighbors to you. I put the credit card info on your web payment page. Let me know if there is any problem. Please be sure to include extra hours they were on standby & right there helping the repairman. Then able to remount the TV immediately. Gave me such peace of mind, knowing it was in good hands!”
Rachel Clark - Del Mar
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