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“I really like your crew, and they did a great job.” “Thank you for everything. Your work was great, and the guys exceptional.”
“I would like to harness our promo machine and do a campaign to thank Paul James and Wave Connects for a great job, and for being decent, honest, and not trying to rip me off like so many of the other contractors here in So Cal try.
It’s up to him what media he is going to provide, but I want to let everyone down here know (and if there is a job big enough that Paul would consider going elsewhere, if he doesn’t already) how great and reliable he is.”
Dave Mustaine - Fallbrook
(Dave is one of the most influential guitarists of all time)
“Installed and upgraded home security system, automated lighting, home theater, automated irrigation, wifi and Apple Express functions throughout the house.” -
“The quote of services were detailed in both labor and materials. Mark up on equipment was minimal. The walk through and customer service was phenomenal. Courtesy, professionalism and integrity were outstanding. I could not have asked for a better company. I shopped plenty and had a few contractors provide a one line invoice. Wave went above and beyond and completed everything I asked and more.”
“You guys did an amazing job and I would definitely recommend your company. Todd mostly was extremely communicative and kept answering my dozens of questions with patience and intelligence.
Lily Boyd - Alpine
“I am very happy to recomment Wave Connect, a company that I have used over the past five years. The technicians are on time, very professional, and experienced. Their work quality is excellent. I
highly recommend them.”
"Paul(Todd) arrived on time and helped us a lot. He also gave me some good ideas to think about concerning our equipment. He is a very nice man well mannered and knows his stuff. I like him a lot.”
“Ben did a good job for me today. He was on time and handled everything like a professional. You have some good people working for you.”
"“All of the people you have sent to my house are qualified and extremely nice. You have done a good job hiring them.”
Peter Ippolito - Fallbrook
"You and I had been communicating about 5 months ago regarding you setting up a home theatre for me (consolidating remotes, including surround sound, attaching outside speakers to second zone etc). Wanted to let you know I figured it out myself and have a workable system. Thanks for the professional follow up though as I was impressed with your polite communications and patience with me while I figured out what my next move would be (you didn’t badger me). I’ll definitely call you for any future work I may need and refer you on to any friends who may need your services.
Pat McDonnell - Rancho Penasquitos
“I have to tell you I was extremely impressed with Ben. He patiently answered all our questions clearly and double checked his work before he left to make sure everything was good. Offered suggestions and we ended up hooking up amazon prime and Netflix streaming to enhance what we already have.“
“Kevin did some work for me yesterday and just wanted to tell you he was great. Did a good job at patiently explaining everything to me about 3 times, figured out work arounds for various problems, and even cleaned up his mess!
Glad you have him on staff.
Crystal Torres - Vista
"Paul was great -- fair price, fast service, and determined to get it right. There was an issue getting satellite radio working on the new receiver and he spent and extra 4-5 hrs working on it (no charge!) until he got it working. I'd highly recommend Paul to anyone for their AV and/or home automation needs!"
Mark Gohr – San Clemente
“Paul James is the owner of Wave Connects and he and his company installed a 20,000 home audio system into my home. This is an amazing system with iPad, iPod control and multiple zones throughout. I couldn't be happier with the equipment and equally as happy with his installation and standing behind things. As times change in the electronic and home integration systems, he was Johnny on the spot to upgrade firmware and upgrade fixtures a bit to make sure they system is cutting edge. His prices I felt were VERY competitive and never felt as though I was being gouged in any way. He is a professional and knows his business, I would recommend him highly should you have ANY home audio, video, integration system needs.”
Kevin Eads – El Cajon
“I am absolutely delighted with the service that Kevin provided today. He is such a pro and he really cares about the quality of the work. I had 4 pretty tough assignments and the performance of each one far exceeded my expectations. Congrats on running such a great company. There is nothing else like it in San Diego!”
Howard Groveman - Poway
Quoted from email (we were CC’d on):
“Paul James runs Wave Connects - a reputable installer that has performed A+ work on both of my houses including recent new 55" and surround system. He may not be able to get it up and running today, but he's good and always follows up (trust me on this).”
Steven Garraffa – San Marcos
“He walked me through the entire estimate room for room and explained why and where he was going to have everything laid out. I love Ryan for that reason. He really makes a person feel like they are his family, and it's very easy to be comfortable around him. I started calling him my go to guy last year when I would always ask him for a hand asking the other subs the questions I should have asked but never knew what they were.”
Barbra Vatangeli - Laguna Beach
“Just a quick note to tell you how pleased we were today working with your staff. Kevin and Robin are super friendly, knowledgeable, professional and customer-focused. I know that when the job is complete tomorrow it will be fantastic.
I feel like we really made the best possible choice in going with Wave Connects.
Thanks so much!!!”
Russell Pitts – Fallbrook
“Paul James started Wave Connects several years ago and I have used them a few times for home theatre customization and programming remotes, etc. Whether it's Paul or one of his staff (Kevin Brown), they are always professional, on time, EXTREMELY knowledgeable and very good explainers. I am somewhat technically challenged. Recently I needed some TV and receiver, etc., programming done for a new guest house I had built. I called Wave Connects and Kevin arrived. After wiring everything up, he patiently explained the new remote process to me four times! He even followed up with an email suggestion. Any time I have a question about my systems, they are available over the phone and the problem (usually my confusion) is resolved quickly. Great honest company with a high degree of cutting edge technical knowledge. It's nice to have a company you know will fix any problem and do it right the first time for a reasonable cost. It doesn't get any better than Wave Connects, in my opinion.”
Crystal Torres - Vista
"Love the new remote. Mom doesn’t have to mash keys anymore in order to “get what I want”. In the process of mashing, she would inadvertently change settings or screw something else up. My only gripe about the units was the keypad didn’t light up, that is, until I pushed the Light button, which not only illuminates the screen, but the keys: nice touch! We are both very happy with the units and the quality of your service. You have definitely earned a place in our Rolodex.
Andrew Kliss – San Marcos
“Just moved into a newly remodeled home and had Best Buy and DirecTV to the house to set up new TVs and service. Remodel pre-wiring was improper (two wrong cables routed), so we couldn't get
surround sound through our new Smart TV. Other parts of setups were not quite fully functional and they were not tidy - we had a mess of cables/patched wires, etc. to deal with. Wave Connects to the
rescue. In addition to doing an A+ job on what we needed, they did extra work to help fix some problems we were having with other A/V and IT stuff - well beyond original scope. Pricing was very fair,
espiecally considering extra time taken. Paul returned initial inquiry call quickly and WaveConnects provided very prompt service. They were an Angie's list find and lived up to all of the great
“Ben did an excellent job and has the perfect temperament for what he does. Yesterday's circumstances were trying at times and he handled everything beautifully & professionally. Will try to
get a check off to you today.
Very happy to recommend your company to others and looking forward to exploring security/monitoring options that my wife, Susan, may be interested in. “
Geoff Jacobs - San Marcos
“the guy you sent out was GREAT!! Such a nice guy and knew what he was doing. He left the area clean, he ran all the cord nicely together and just helped me get set up. I would like to have him back in the future…”
"I have been beyond impressed with you and Ben and you may use anything I say in any of your marketing. You have my permission. If you ever need a prospective customer to call for a reference
PLEASE have them call me. 602-228-1170. I'm excellent at turning customers into advocates! and now I'm an advocate for your business! I really! appreciate the follow-up, it shows both of your
characters and that you care."
Joe Glenn - Vista
“Thanks again to you and your outstanding team. I'm not sure what would be more difficult these days. Electronics/internet and audio visual or brain surgery. I think the former. That's why we appreciated your expertise.
Let us know if you'd like us to write a referral.”
Jeff Lavender - Vista
“Jeff and I wanted to say how much we appreciated working with you and your team. We had the most face time with Ben and he was outstanding. He really went the extra mile to get the TV working before Christmas, as well as the new access point for the internet. The new TV and internet are humming along just fine. Ben made our old Bose sound system sound great and look pretty good.”
Rory Lavender - Vista
“Highly recommend. Great recommendations, high quality installations, quick to answer questions.”
Rory Lavender - Vista
“We knew that our Russound repair would not be an easy project since the equipment is somewhat outdated. However, we wanted to let you know that Todd and Jordan did an excellent job, and we are very pleased with the work. Should you need a reference in the future, we would be happy to provide that to you.
Bob and Pauline Ferris - Fallbrook
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